Basic Supervision
Units
- Promoting Team Effectiveness
- Develop Work Priorities
- Monitor a Safe Workplace
Course Overview
Those requiring a basic understanding of managing people. Forman, Leading Hands and those supervising a small number of employees would gain from attending this short course.
Operational Supervision
Units
- Promoting Team Effectiveness
- Develop Work Priorities
- Monitor a Safe Workplace
- Implement Operational Plan
- Implement Continuous Improvement
Course Overview
A first step course for new supervisors that provides a sound overview of first level management skills as well as the responsibilities and accountabilities of a manager's role.
Management Supervision
Units
- Promoting Team Effectiveness
- Develop Work Priorities
- Monitor a Safe Workplace
- Implement Effective Workplace Relations
- Coordinate Implementation of Customer
- Service Strategies
- Manage Projects
Course Overview
This program is aimed at personnel who are already in a managerial or supervisory role and need to gain or enhance their knowledge and expertise to perform their role in particular in the areas of leadership, communication and organisational skills.
Full Certificate IV in Business (Frontline Management)
Units
- Promoting Team Effectiveness
- Develop Work Priorities
- Monitor a Safe Workplace
- Implement Operational Plan
- Implement Continuous Improvement
- Implement Effective Workplace Relations
- Coordinate Implementation of Customer Service Strategies
- Manage Projects Course
Overview
This program is aimed at personnel who are already in a managerial or supervisory role and require a formal qualification.
General
Participants who complete the Basic, Operational and Managerial Supervision courses receive a Statement of Attainment in the units of competency completed.
Those who complete the full Certificate course receive a Certificate IV in Business (Frontline Management - BSB41004).
Both qualifications are VETAB accredited and nationally recognised.
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